ORDER

I have placed an order with multiple items recently, can I combine them into one package?

We have 6 different warehouses in different countries. When you order multiple items at one order, each item will be shipped separately. They will arrive to you in single packages. The shipping is free worldwide, so it does not affect your cost.

Do I pay any custom fees or taxes?

Paying import taxes and customs duties is the duty of the buyer. The buyer is responsible for any import duties or taxes.

SHIPPING

What is the shipping cost?

Shipping is FREE worldwide for all items.

How long should I wait for delivery?

You can refer to our shipping & delivery section at the bottom of our website.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:


The item you ordered did not arrive within the time promised by the seller.
The item you received was the wrong product.

For more information check Refunds & Returns Policy.


Need Help? Send us an email at support@coppermarts.com and we will reply as soon as possible. Our service team usually replies all emails within 24-48 hours. For any reason, if your inquiry is not solved within 48 hours, please CONTACT US again and we will come back to you shortly.

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Customer support

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